Sightline Vision (North West) Limited

In setting our objectives and planning our activities the trustees have considered the Charity Commission’s guidance on public benefits. Sightline recognises and adheres to a strict policy of confidentiality within our work, respect for each other and for those who contact us, together with our networking partners which we see as paramount to our success. Indeed, it is Sightline’s innovative approach to partnership working that has continued to drive a rapid rise in the number of visually impaired people accessing the telephone befriending service which was only launched in 2018. The popularity of Sightline’s telephone befriending service shows no sign of slowing down with a new record of new referrals in 2024 at 203 (2023 – 157) from various sources including national and local sight loss charities, local authorities, and healthcare professionals. During 2024 Sightline had an average of 155 matches per month (2023 – 101), which highlights the continued amazing progress Sightline has made during this financial year. Over a nine-month period Sightline undertakes the completion of three wellbeing and confidence score charts for all new Service Users which is showing an 81% increase in our Service Users wellbeing, confidence and general mental health. During a financial year Sightline also completes twelve detailed feedback sessions with both Service Users and Volunteers. These feedback sessions are used to write the Sightline Stories which can be read on our website and social media channels. Sightline has increased its networking opportunities through a variety of media (e.g., website, social media, newsletters, and peer support groups). Sightline staff are now attending many events and exhibitions, and these networking activities have enabled Sightline to continue to raise its profile and the awareness of the telephone befriending service, hence the record levels of on-going demand from visually impaired people.