Refunds & cancellation

Last updated 5 October 2026

We want you to be happy with every file. This policy applies in addition to your statutory rights.

Order not downloaded

If you have not downloaded the file, you can ask for a full refund within 14 days of payment, for any reason.

Faulty or not as described

If the file is corrupted, incomplete (fewer companies or columns than shown before purchase) or materially different from its description, tell us within 30 days of payment. We will provide a corrected file or, if we can't, a full refund.

Not eligible

• Downloaded files that match their description. Because delivery is immediate and you agreed to lose the 14-day withdrawal right when the download starts, change-of-mind refunds are not available after download.
• Blank figures that companies did not file, or figures that are wrong in the original public filing.

Missing download

If payment succeeded but no download appeared, or your 7-day link expired before you could save the file, contact us and we will help you get it or refund you.

How to request a refund

Email companymetrics@protonmail.com from the address used at checkout with your order reference (shown on the order page, and in any Stripe receipt you received) and a short reason. We reply within 5 business days. Approved refunds go back to the original payment method, normally within 5–10 business days. After a refund, the download link stops working.