Oryx Align Limited

The OryxAlign business model continues to focus on three core elements which shape day-to-day operations of the Company: 1. Delivering Service Excellence to our clients, consistently. 2. Maintaining Client Intimacy to ensure we understand what is needed, by when; and 3. Ensuring Operational Efficiency in the monthly drumbeat of our services. The Board’s priority has been, and remains, to deliver enduring Service Excellence to our clients, which is reflected in the Company’s SLA resolution (98%) and client sentiment (94%) scores. The Board was reassured by these statistics at year end, not least because they continue to demonstrate a consistency in our service delivery, and a resilience across the business to weather successfully challenging market conditions. The Board continues to place significant emphasis on this mission critical component of service, and they view it as central to OryxAlign’s ongoing success. Alongside these three core elements, there were two themes the Company embraced in 2024-25 to help drive performance, increase productivity, shape employee behaviours, and help ensure client retention: 1. Tempo. We introduced measures (eg automation) to increase ‘ Tempo’ across the Company, essentially focussing on the speed at which an event happens, its accuracy and its fitness for purpose. Steady progress across many fronts was achieved, but with more to do in FY2025-6 as the daily use of Artificial Intelligence (AI) and Machine Learning (ML), and their impact, become more widespread in our industry. 2. Experience . The Board also invested significantly in its workforce, recognising that a positive ‘ Employee Experience ’ will foster engagement, inculcate loyalty, and lead to higher productivity. This was a Board high priority for the year which yielded very positive outcomes, not least of which being reduced churn, increased client retention and an uplift in morale and purpose.