Institute Of Customer Service
Active03316394Other servicesIncorporated 11 Feb 1997 · London
The principal activity of the company continued to be that of a not-for-profit professional body for customer service.
Revenue
£5.2m
▲ +38.1% vs prior ~12m period
Profit after tax
£229k
Margin 4.8%
Employees
40
▼ -9.1% vs prior ~12m period
Net assets
£324k
Total assets £7.5m
Financial history
Revenue by accounting period
7 periods available · ▲ growth ▼ decline
Mar 2020
£5.5m
Mar 2021
£3.8m▼ -30.9%
Mar 2022
£5.2m▲ +38.1%
Mar 2023Not available
Mar 2024Not available
Mar 2025Not available
Mar 2026Not available
| Period end | Revenue | Growth | Profit before tax | Employees | Net assets |
|---|---|---|---|---|---|
| 31 Mar 2026 | — | — | -£167k | 40 | £324k |
| 31 Mar 2025 | — | — | -£483k | 44 | £542k |
| 31 Mar 2024 | — | — | £215k | 39 | £1.1m |
| 31 Mar 2023 | — | — | -£242k | 38 | £900k |
| 31 Mar 2022 | £5.2m | ▲ +38.1% | £230k | 41 | £1.1m |
| 31 Mar 2021 | £3.8m | ▼ -30.9% | £21k | 48 | £919k |
| 31 Mar 2020 | £5.5m | — | -£691k | 55 | £907k |
Latest available figures
Period ending 31 Mar 2022. “Not available” means the figure is not in the accounts we hold. We do not estimate missing figures.
Profit & loss
- Revenue
- £5.2m
- Gross profit
- Not available
- Operating profit
- £253k
- Profit before tax
- £230k
- Profit after tax
- £229k
Balance sheet
- Total assets
- £7.5m
- Cash
- £5.6m
- Total liabilities
- £7.2m
- Net assets
- £324k
- Revenue per employee
- Not available
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